Refund Policy – COFFEE ICON
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Return & Refund Policy

Updated at 2021-06-09

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to COFFEE ICON, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization, or person that signs up to use the COFFEE ICON Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer, or any other device that can be used to visit COFFEE ICON and use the services.
  • Service: refers to the service provided by COFFEE ICON as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: https://coffeeicon.easy.co/
  • You: a person or entity that is registered with COFFEE ICON to use the Services.
  • Address for Return Procedures: B-G-11, Jalan PJU 1/39, Menara Prima, 47301 Petaling Jaya, Selangor

Return & Refund Policy

Thanks for shopping at COFFEE ICON. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at COFFEE ICON. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at COFFEE ICON, you agree to the terms set forth below along with the Policy.

If there’s something wrong with your bought, or if you are not happy with it, you have 1 week to issue a return and replacement for your purchased items.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that COFFEE ICON is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

COFFEE ICON is responsible for return shipping costs. Every return shipping costs will be paid by the COFFEE ICON, even if the item had free shipping in the first place, the customer has no  to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: [email protected]
  • Via Phone Number: 016-263 0672
  • Via this Link: https://coffeeicon.easy.co/
  • Via this Address: B-G-11, Jalan PJU 1/39, Menara Prima, 47301 Petaling Jaya, Selangor